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Privacy Policy

If you are a visitor to a Volustor Website, a recipient of Volustor communications or a customer of a Volustor Service then except as expressly set forth below, this Privacy Policy applies to your use of such Website or Service.

At Volustor, we respect the privacy rights and data protection rights of our users and recognise the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information. This Privacy Policy applies to our Websites and Services.

As used in this Privacy Policy, “Volustor,” “us” and “we” refers to Volustor UK Ltd. and its affiliates. The “Websites” means Volustor’s websites (including without limitation volustor.xyz and any successor URLS, mobile or localised versions and related domains and subdomains), and the “Services” means Volustor APIs, Volustor Apps, Volustor Code and services, in each case in whatever format they may be offered now or in the future. The Websites and Services are collectively referred to herein as the “Offerings.”

This Privacy Policy describes how we collect, store, use and disclose such personal data, our roles as “Data Controller” and “Data Processor” of such data (as well as any other personal data we might process on our Customers’ behalf).

Topics

  • What data do we collect?
  • What is your legal basis for processing?
  • Are we a data controller or data processor?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • Privacy policies of other websites.
  • Changes to our privacy policy.
  • How to contact us.
  • How to contact the appropriate authorities.

What data do we collect?

We use Personal Data as necessary for the performance of our Offerings; to comply with applicable law; and to support our legitimate interests in maintaining and improving our Services and sales offerings, understanding how our Offerings are used, optimising our marketing and advertising services, customer service and support operations, and protecting and securing our Visitors, our Customers, ourselves and our Services.

Volustor collects the following data:
  • First name
  • Last name
  • Email address
  • Phone number
  • Uploaded video, images and other media.
  • Company information
  • Payment information
  • Technical and device information.
  • Product and website usage information.

How do we collect your data?

You directly provide Volustor with most of the data we collect.

We collect and process data when you:

  • Place an order for any of our products or services.
  • Register as a user of our products or services.
  • Subscribe to our marketing. communications
  • Voluntarily complete a survey or provide us with feedback.
  • Use or view our website via your browser’s cookies.

How will we use your data?

Volustor collects your data so that we can:
  • Process your order and payments.
  • Manage your account.
  • Provide, maintain and improve our Services.
  • Provide support relating to the Services.
  • Send you service-related communications.
  • Communicate directly with you, including by sending you newsletters, promotions and special offers or information about new products and services.
  • Monitor and control unauthorised use or abuse of the Services
  • In the manner described to you at the time of collection or as otherwise described in this Privacy Policy.
Volustor will only share your information in the following circumstances:
  • We may share your personal information with our parent companies, subsidiaries and affiliates;
  • We may share your personal information when we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce a Subscription Terms of Service, including investigation of potential violations thereof, or (c) protect against imminent harm to our rights, property or safety, or that of our users or the public as required or permitted by law;
  • We may share your personal information with third parties (including our service providers and government entities) to detect, prevent, or otherwise address fraud or security or technical issues;
  • We may share your Payment Information to process your payments
  • We may share your personal information with a third party if we have your consent to do so.
  • When Volustor processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Data Location

Your personal data may be maintained, processed and stored by our authorised affiliates and Service Providers in the United States of America (U.S.), UK and other jurisdictions, including the European Union, as necessary for the proper delivery of our Services, or as may be required by law.

Volustor may be required to transfer Personal Data to countries other than the country in which the data originated. Any such transfers shall be done in compliance with all applicable laws. While privacy laws may vary between jurisdictions, Volustor and its affiliates and Service Providers are each committed to protect Personal Data in accordance with this Privacy Policy and customary industry standards, regardless of any lesser legal requirements that may apply in their jurisdiction

Data Retention

We retain visitors’ and customers’ Personal Data for as long as reasonably necessary in order to maintain and expand our relationship with them and to provide them with our Services.

We retain our Customer personnel’s Account Data in accordance with the instructions of their organization (our Customer), or for as long as their account is active, and we have not been notified otherwise, or as long as we consider necessary for the purposes described herein.

We will also retain your Personal Data for as long as is required in order to comply with our legal and contractual obligations, or to protect ourselves from any potential disputes (i.e. as required by laws applicable to log-keeping, records and bookkeeping, and to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), in accordance with our data retention policy.

Please note that except as required by applicable law, we will not be obligated to retain your Personal Data for any particular period, and we are free to securely delete it for any reason and at any time, with or without notice to you. If you have any questions about our data retention policy, please contact us by email at info@volustor.xyz.

Security

The security of your personal information is important to us. We maintain a variety of appropriate technical and organisational safeguards to protect your personal information.

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information about you.

When you enter sensitive information (such as your password), we encrypt that information in transit using industry-standard Transport Layer Security (TLS) encryption technology. No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure.

Therefore, while we strive to use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. You can find out more about our technical and organizational safeguards in our Security policy.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.